Frequently Asked Questions Q1. I never received a form submission. What happened to it? A1. The email may not contain appropriately formatted information in the email headers (e.g., the "to" address or the "from" address) or the mail server that was listed in the "mailServer" parameter of mgiSendMail rejected the email (because of relay restrictions, for example). Any email that cannot be delivered to the server listed in the "mailServer" parameter is saved in a Failed Mail Archive file or Failed Mail Archive database (depending on the version of MGI you are running).   Prior to version 1.6, failed mail was stored in the Failed Mail Archive file on the web server . You can find the Failed Mail Archive in the same location as the WebSTAR log file and MGI Server Log. If you are virtually hosted on a web server, contact the server administrator about the email. In all versions after 1.6, failed mail is stored in the Failed Mail Archive database. The Failed Mail Archive database is located in the MGI Data folder of the virtually hosted client that originally attempted to send the email. Emails in the Failed Mail Archive can be automatically re-attempted using a database search. You can find this code in the Web Based Email tutorial.   A2. The email was bounced. If the email server listed in the "mailServer" parameter of mgiSendMail returns an email (because the user is unknown, for example), the email is returned to the email address listed in the "from" parameter of mgiSendMail.